Refund policy
Our Return & Refund Policy
We carry designer brands built to last. Every item is carefully curated and described in detail so you can buy with confidence. Please read below so you know exactly what to expect.
We've Got You Covered
If your order arrives damaged or incorrect, we will make it right. Contact us within 48 hours of delivery with photos and your order number and we will arrange a refund or store credit once the item has been received and inspected by the manufacturer.
Please allow 1–2 weeks for refund or store credit processing after the item is received.
Sales Policy
| All Sales Are Final | All products are final sale and non-returnable. As with most designer and specialty brands, we are unable to accept returns due to manufacturer agreements. Please review all product details, dimensions, and finish options carefully before placing your order. |
| Special & Custom Orders | Made-to-order, custom made, and imported special orders cannot be cancelled once placed and are non-returnable. Please confirm all specifications before submitting a special order. |
| Installed Items | Items that have been installed or assembled cannot be returned. We recommend verifying all dimensions and compatibility before installation. |
Not sure about a product? We're happy to answer questions about dimensions, finishes, materials, and compatibility before you order. Reach us at info@metropolitandecor.com — we'd rather help you choose right the first time.
Received a damaged or incorrect item? Contact us right away and we will take care of you.
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